Guiding pet owners through their grief following the loss of a beloved pet is one of the toughest parts of your staff's job. Handled sensitively and compassionately, the situation can strengthen the bond with the client for years to come. The new, second edition of this valuable resource offers specific strategies for dealing with a number of common but difficult client situations, including these and more: - Dealing with crises and emergencies - Delivering bad news - Euthanasia decision-making - Grief responses to pet loss - Clients guilt - Non-euthanasia and sudden deaths - Helping children, seniors and disabled clients with grief - Other pets grief - Adopting new pets
The guide includes words to use in specific situations, information on pet hospice programs, grief support protocols and client support resources. It is organized to facilitate staff meeting discussions and offers role-play ideas for each situation to build staff skills in this important area of practice.

Joe McNally takes his amazing lighting techniques to the kinds of locations that clients ask for in sports, editorial, or commercial photography: outside on an unseasonably chilly Florida day, inside a cramped gym, and down in a mucky swamp. There, he creates some stunning athletic portraits that show you how to manipulate light and capture what can be asked of you in real-life working situations.

Joe McNally takes his amazing lighting techniques to the kinds of locations that clients ask for in sports, editorial, or commercial photography: outside on an unseasonably chilly Florida day, inside a cramped gym, and down in a mucky swamp. There, he creates some stunning athletic portraits that show you how to manipulate light and capture what can be asked of you in real-life working situations.

On this information packed DVD, Rob Pincus answers a question that ends up affecting anyone who carries a gun for personal defense: How do you deal with extreme hot or cold environments?

Sometimes it is necessary to write a special letter for a special situation in life. In Letters For Special Situations, you will find great letters to use as models for business and personal reasons including: Letters asking for a raise, Letters of resignation, Letters of reference, Letters notifying a vendor of a breach of contract, Letter to a Congressman, Letters of complaint, Letters requesting reinstatement to an academic program, Follow-up letters after an interview, Letters requesting bill consolidation, Letters of reprimand to marginal employees, Letters requesting financial assistance or a grant, Letters to professionals disputing their charges, Collections letters, Thank-you letters, Letters to accompany resumes in job-hunting, and More! This book is part of the Anne McKinney Career Series by PREP Publishing.

The bestselling guide to workplace success—now revised with more than 50 percent new material
Asking your boss to stop micromanaging . . . terminating a subordinate . . . confronting a backstabbing peer . . . cold-calling a potential client . . . when confronted with situations like these, many people are at a loss for words—which is why New York Times bestselling authors Stephen Pollan and Mark Levine created Lifescripts. Using two-color flowcharts, they literally map out 110 difficult conversations, showing people exactly how to open a discussion, make the right responses—and reach the desired result.