There has never been a Help Desk manual like this. 100 Success Secrets is not about the ins and outs of the Help Desk. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print:. This book is also not about a Help Desk's best practice and standards details. Instead it introduces everything you want to know to be successful with and in a Help Desk

 

 

Brand New Ebook Reveals 21 Proven Income Streams That You Can Use to Make Money Online Anytime You Want!
"21 Income Streams: Multiple Ways to Make Money Online"

ManageEngine FacilitiesDesk is a Web based maintenance and facilities management software with asset management capabilities. The facilities management software offers you an integrated package for managing your facilities, from maintenance to space, property and move management to resources tracking to purchasing and contract management and reports generation, all at an affordable price point. This facility management tool offers seamless maintenance HelpDesk support, real-time data sharing of all the maintenance and facilities activities and reduction in facilities cost run. FacilitiesDesk a Web-based maintenance, space, property and move management software with resources management capabilities addresses hardcore facilities and maintenance management needs.

MSP Center Plus is a remote management software that enables managed service providers (MSP) to remotely manage multiple customer's desktops and networks. It offers remote desktop management, remote network management, remote server monitoring, web-based helpdesk, and professional services automation (PSA).

Managing multiple customers leaves MSPs with no time to spare. They need to be twice as productive as any other normal organization. But their productivity takes a hit when they deploy multiple tools which don't integrate well. MSP Center Plus addresses this problem by offering all the high-end remote monitoring and management functions, helpdesk , and service automation features in a single integrated software.

RealVNC is a server and client application for the Virtual Network Computing (VNC) protocol to control another computer's screen remotely. RealVNC is produced by the company RealVNC Ltd., which was founded by the same AT&T team that created the original VNC program. RealVNC can be seen as a continuation of the original VNC program. RealVNC runs on Windows, Mac OS X (Enterprise edition only), and many Unix-like operating systems (Free & Enterprise editions only). There is also a RealVNC client which runs on the Java platform. There are beta versions of the Enterprise edition for Pocket PC and 'VNC-over-HTTP' tunnelling for Windows and Linux.

Faronics Deep Freeze helps eliminate workstation damage and downtime by making computer configurations indestructible. Once Deep Freeze is installed on a workstation, any changes made to the computer—regardless of whether they are accidental or malicious—are never permanent. Deep Freeze provides immediate immunity from many of the problems that plague computers today—inevitable configuration drift, accidental system misconfiguration, malicious software activity, and incidental system degradation.

Deep Freeze ensures computers are absolutely bulletproof, even when users have full access to system software and settings. Users get to enjoy a pristine and unrestricted computing experience, while IT personnel are freed from tedious helpdesk requests, constant system maintenance, and continuous configuration drift.

Deep Freeze v6.51.020.2725 + License Key | 3.54 Mb[/center]
Faronics Deep Freeze helps eliminate workstation damage and downtime by making computer configurations indestructible. Once Deep Freeze is installed on a workstation, any changes made to the computer�regardless of whether they are accidental or malicious�are never permanent. Deep Freeze provides immediate immunity from many of the problems that plague computers today�inevitable configuration drift, accidental system misconfiguration, malicious software activity, and incidental system degradation.

Deep Freeze ensures computers are absolutely bulletproof, even when users have full access to system software and settings. Users get to enjoy a pristine and unrestricted computing experience, while IT personnel are freed from tedious helpdesk requests, constant system maintenance, and continuous configuration drift.

NetOp Remote Control is the latest version of our remote control software. It’s designed specifically to meet the needs of corporate business, and is packed with numerous features to help IT professionals get the most out of remote control technology. The NetOp Remote Control software is typically used for remote network management, remote system administration and in helpdesk environments.
NetOp Remote Control 9.0 - What's new?
NetOp Remote Control version 9.0 in general contains all functions and platforms support available in NetOp Remote Control version 8.0. Here below are the new features in headlines, grouped by function:

Security

* Smart Card authentication - a Smart Card and a Smart Card reader at the Windows Guest is used in order for the Host to be able to authenticate the identity of the Guest user by communication with a Windows 2000/2003 Server with Microsoft CA installed or by communicating with a NetOp Security Server which in turn communicates with the CA.
* Password - the maximum password length has been extended to 64 bytes.
* Disconnect password - to prevent the Windows Guest user closing the session.
* Switch to window mode password - prevents the Windows Guest user from leaving full screen mode.
* Active Directory - computer support for new host object type for authorization in Security Server.
* Confirm Access - new flexible options in the Windows Host to adjust Confirm Access.

Spiceworks Desktop delivers nearly everything you need to simplify your IT job. Designed for small- and medium-sized businesses, Spiceworks single, easy-to-use interface combines Network Inventory, Help Desk, Reporting, Monitoring and Troubleshooting. In addition, Spiceworks IT Desktop will connect you with other IT professionals to share ideas, solve issues and choose what other features you need in Spiceworks.

Features of "Spiceworks Desktop":
Inventory Everything on Your Network:
· Discover the Windows, Mac, and Linux PCs and servers, routers, printers and any other IP-based devices on your network.
· Gather all of their relevant technical data plus the software, patches and services on each machine.
· Add important data such as the number of licenses you have, the purchase price and physical location.
· Keep track of other assets such as mobile phones and even office furniture. All without agents.
· Store all inventory information locally and securely on your network - so there's no concern about sensitive data flying across the Internet.

Britannica is a well-respected brand and has a long tradition of providing accurate and educational information on just about any subject you can think of. We pride ourselves in encouraging all our customers, young and old, to discover more about the world we live in.

Enjoy instant access to over 120,000 articles, a world atlas, thousands of images and videos, an online dictionary and thesaurus, over 300,000 articles from respected magazines and journals, news headlines, a guide to the Web's best sites and much more.

When you need the facts, turn to Encyclopædia Britannica Student & Home Edition DVD for trusted information written by Nobel laureates, historians, curators, professors, and other noted authorities. From the youngest student to the curious adult to the most advanced researcher, users of every level will find what they need. Three age-appropriate encyclopedias; interactive tutorials in math, science, social studies, and other subjects; homework help; and other essential learning tools make it the most complete reference source available.

What's New for 2009
* Britannica Biographies: World Leaders
* A-Z QuickSearch
* Book of the Year Articles
* Spanish & English Translation Dictionary
* Interactive Tutorials—math, science, & more

• Connect to remote devices simply and securely
• Work across multiple platforms easily
• Manage computers and resolve helpdesk issues quickly

Symantec pcAnywhere® is the world's leading remote control solution. It lets you manage computers and resolve helpdesk issues quickly, and connect to remote devices simply and securely. Now pcAnywhere adds support for Mac OS® X. And new gateway functionality enables remote users to quickly find the hosts they need through firewalls and routers with minimal setup.

Symantec pcAnywhere® combines a feature-rich, secure remote control solution with remote management and advanced file transfer capabilities to quickly resolve help desk and server support issues across multiple platforms. Symantec says that the new gateway and host invitation features address common connectivity challenges encountered by organizations and small businesses supporting multiple, remote devices.

Symantec's pcAnywhere® 12 introduces the new pcAnywhere CrossPlatform component, which expands host and remote platform support across Windows, Linux®, and Mac OS® X environments. The pcAnywhere CrossPlatform remote offers a multi-pane view for simultaneous display of multiple concurrent remote control and/or file transfer sessions, and enables host-to-host file transfer. Support for the pcAnywhere host in Windows XPe and WEPOS embedded environments enables remote access for business services environments requiring kiosks, point-of-sale or other specialized devices.

New remote management tools for pcAnywhere Mobile provide access to Command Prompt, Task Manager and System State tools without initiating a remote control session. This greatly reduces steps, bandwidth, and time required for remote troubleshooting and issue resolution from Windows Mobile Pocket PC or Pocket PC Phone Edition devices.

Radmin (Remote Administrator) is the world famous, award winning secure remote control software and remote access software which enables you to work on a remote computer in real time as if you were using its own keyboard and mouse.

Features:
- Safe and fast computer control through Internet/Intranet network with TCP/IP protocol
- Computer administration and maintenance, e.g. on administrator or management workplaces
- User support and problem solution, e.g. helpdesk workplaces
- Observing teaching in computer classes
- File and folder transfer
- Activity recording when controlling a computer
- Activity monitoring or recording on a remote computer
- Starting commands and tools on a remote system
- Access to home computer from work through HTTP tunnel
- Access to work computer from home or another private network through HTTP tunnel

Faronics Deep Freeze helps eliminate workstation damage and downtime by making computer configurations indestructible. Once Deep Freeze is installed on a workstation, any changes made to the computer—regardless of whether they are accidental or malicious—are never permanent. Deep Freeze provides immediate immunity from many of the problems that plague computers today—accidental system misconfiguration, malicious software activity, and incidental system degradation.

Deep Freeze ensures computers are absolutely bulletproof, even when users have full access to system software and settings. Users get to enjoy a pristine and unrestricted computing experience, while IT personnel are freed from tedious helpdesk requests.

Balancing Security with Productivity
Deep Freeze is the only solution that effectively balances workstation security with user productivity. By mapping user and application data to a Thawed (unprotected) partition or drive, users are able to store their documents, pictures, music, etc., while still enjoying the total system consistency that Deep Freeze offers.

Flexible Resiliency
Deep Freeze offers flexible scheduling options that enable IT administrators to easily create automated update and maintenance periods. Schedule Deep Freeze to allow system and virus definition updates to occur from predefined times—either with the Deep Freeze Enterprise Console or using your preferred third-party desktop management solution.

NetOp Remote Control is the latest version of our remote control software. It’s designed specifically to meet the needs of corporate business, and is packed with numerous features to help IT professionals get the most out of remote control technology. The NetOp Remote Control software is typically used for remote network management, remote system administration and in helpdesk environments.

NetOp Remote Control 9.0:
NetOp Remote Control version 9.0 in general contains all functions and platforms support available in NetOp Remote Control version 8.0. Here below are the new features in headlines, grouped by function:

Security
* Smart Card authentication - a Smart Card and a Smart Card reader at the Windows Guest is used in order for the Host to be able to authenticate the identity of the Guest user by communication with a Windows 2000/2003 Server with Microsoft CA installed or by communicating with a NetOp Security Server which in turn communicates with the CA.
* Password - the maximum password length has been extended to 64 bytes.
* Disconnect password - to prevent the Windows Guest user closing the session.
* Switch to window mode password - prevents the Windows Guest user from leaving full screen mode.
* Active Directory - computer support for new host object type for authorization in Security Server.
* Confirm Access - new flexible options in the Windows Host to adjust Confirm Access.

SmartCode VNC Manager is a powerful yet easy to use remote administration and monitoring software for business and home network environments. It is typically used for remote network management, remote system administration and in helpdesk environments. It allows you to take remote control of any computers running VNC, Windows Terminal Servers, or Microsoft Virtual Server 2005. SmartCode VNC Manager incorporates advanced features not found in other computer management software.

Computer Management
Computers Registration Wizard allows mass register Active Directory, Workgroup computers and by importing comma/tab separated addresses lists from plain text files.