This program is designed to manage and monitor computers in local networks. A key feature of the Net Control 2 is the ability to control multiple computers simultaneously. Instrument Remote Desktop, which is part of the package, provides ample opportunity for remote control of the desktop computer, as if the administrator has worked for a computer user.

Just several of Net Control 2 features:
• Remote Desktop features (view and control user computers, using keyboard and mouse; control several computers simultaneously).
• Broadcast Desktop features - share instructor's or any user's desktop with other users, the performance practically not depends on amount of computers in the network.
• Use Desktop Recorder for preparing electronic tutorials and share them with users.
• File management - deploy documents and programs, manage files remotely, support of "virtual" folders.
• Remote power management: restart, turn computers on and off, wake-up computers via LAN, switch computers to stand-by and hibernation modes.
• Speak with Users, send messages (text, graphics, sound).
• Manage programs remotely: run, terminate and disable applications, programs and services.
• Control access to Internet of Users: track visited web-sites, dynamically block and enable access to web-sites on a base of domain name or web-page's content.
• Automation: macro-commands, batch execution, scheduled tasks.

There has never been a Help Desk manual like this. 100 Success Secrets is not about the ins and outs of the Help Desk. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print:. This book is also not about a Help Desk's best practice and standards details. Instead it introduces everything you want to know to be successful with and in a Help Desk

 

 

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ManageEngine FacilitiesDesk is a Web based maintenance and facilities management software with asset management capabilities. The facilities management software offers you an integrated package for managing your facilities, from maintenance to space, property and move management to resources tracking to purchasing and contract management and reports generation, all at an affordable price point. This facility management tool offers seamless maintenance HelpDesk support, real-time data sharing of all the maintenance and facilities activities and reduction in facilities cost run. FacilitiesDesk a Web-based maintenance, space, property and move management software with resources management capabilities addresses hardcore facilities and maintenance management needs.

MSP Center Plus is a remote management software that enables managed service providers (MSP) to remotely manage multiple customer's desktops and networks. It offers remote desktop management, remote network management, remote server monitoring, web-based helpdesk, and professional services automation (PSA).

Managing multiple customers leaves MSPs with no time to spare. They need to be twice as productive as any other normal organization. But their productivity takes a hit when they deploy multiple tools which don't integrate well. MSP Center Plus addresses this problem by offering all the high-end remote monitoring and management functions, helpdesk , and service automation features in a single integrated software.

Spiceworks Desktop delivers nearly everything you need to simplify your IT job. Designed for small- and medium-sized businesses, Spiceworks single, easy-to-use interface combines Network Inventory, Help Desk, Reporting, Monitoring and Troubleshooting. In addition, Spiceworks IT Desktop will connect you with other IT professionals to share ideas, solve issues and choose what other features you need in Spiceworks.

Features of "Spiceworks Desktop":
Inventory Everything on Your Network:
· Discover the Windows, Mac, and Linux PCs and servers, routers, printers and any other IP-based devices on your network.
· Gather all of their relevant technical data plus the software, patches and services on each machine.
· Add important data such as the number of licenses you have, the purchase price and physical location.
· Keep track of other assets such as mobile phones and even office furniture. All without agents.
· Store all inventory information locally and securely on your network - so there's no concern about sensitive data flying across the Internet.

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NetOp Remote Control is the latest version of our remote control software. It’s designed specifically to meet the needs of corporate business, and is packed with numerous features to help IT professionals get the most out of remote control technology. The NetOp Remote Control software is typically used for remote network management, remote system administration and in helpdesk environments.

NetOp Remote Control 9.0:
NetOp Remote Control version 9.0 in general contains all functions and platforms support available in NetOp Remote Control version 8.0. Here below are the new features in headlines, grouped by function:

Security
* Smart Card authentication - a Smart Card and a Smart Card reader at the Windows Guest is used in order for the Host to be able to authenticate the identity of the Guest user by communication with a Windows 2000/2003 Server with Microsoft CA installed or by communicating with a NetOp Security Server which in turn communicates with the CA.
* Password - the maximum password length has been extended to 64 bytes.
* Disconnect password - to prevent the Windows Guest user closing the session.
* Switch to window mode password - prevents the Windows Guest user from leaving full screen mode.
* Active Directory - computer support for new host object type for authorization in Security Server.
* Confirm Access - new flexible options in the Windows Host to adjust Confirm Access.